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Privacy Policy for DynamicEMR Outreach

Paaila Technologies ("Paaila Technologies", "we", "us", or "our") operates the DynamicEMR Outreach mobile application (the "App"). DynamicEMR Outreach is designed to support healthcare outreach programs, field activities, patient/community screening, data collection, and synchronization with the DynamicEMR system.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use the App.

By using DynamicEMR Outreach, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how the App is configured and used by the healthcare organization, DynamicEMR Outreach may collect the following categories of information.

1.1 Account and User Information

When you access the App through an organization or healthcare institution, we may process information such as:

  • Name
  • Email address
  • Phone number
  • Employee or user identifier
  • Organization or institution information
  • Role, designation, or department
  • Login and authentication information
1.2 Patient and Beneficiary Information

As part of healthcare outreach activities, authorized users may enter or access information about patients, beneficiaries, students, households, or other individuals participating in outreach programs.

This information may include:

  • Name
  • Age or date of birth
  • Gender
  • Contact information
  • Address or location
  • Identification information
  • Emergency contact information
  • Screening information
  • Medical history
  • Symptoms and observations
  • Vital signs
  • Assessment and screening results
  • Treatment or referral information
  • Other information entered as part of an authorized outreach program

The information collected depends on the forms and modules enabled by the healthcare organization.

1.3 Healthcare and Screening Information

The App may process health-related information collected during outreach and screening activities, including:

  • General health information
  • Screening results
  • Clinical observations
  • Measurements and vital signs
  • Diagnoses or suspected conditions
  • Treatment information
  • Referral information
  • Follow-up information

Such information is processed only for legitimate healthcare, administrative, reporting, and outreach-program purposes authorized by the relevant organization.

1.4 Location Information

If enabled by the organization and permitted by the user, the App may access location information for purposes such as:

  • Recording the location of an outreach activity
  • Associating field activities with a geographic area
  • Supporting camp or outreach-site management
  • Verifying field activities
  • Improving operational reporting

The App will request the applicable device permission before accessing location information where required by the operating system.

1.5 Device and Technical Information

We may automatically receive limited technical information when the App is used, such as:

  • Device type and model
  • Operating system and version
  • App version
  • Device identifiers where permitted and necessary
  • Network information
  • Crash and diagnostic information
  • Login/session information

This information may be used to maintain, secure, troubleshoot, and improve the App.

2. How We Use Information

Information processed through DynamicEMR Outreach may be used to:

  • Conduct healthcare outreach and screening activities
  • Register and manage beneficiaries or patients
  • Record screening and healthcare information
  • Maintain healthcare records
  • Support referrals and follow-ups
  • Synchronize information with the DynamicEMR platform
  • Generate operational and healthcare reports
  • Manage outreach programs and field activities
  • Authenticate authorized users
  • Maintain application security
  • Detect and prevent unauthorized access or misuse
  • Troubleshoot technical problems
  • Improve application reliability and performance
  • Comply with applicable legal and regulatory requirements

We do not use healthcare information for purposes unrelated to the authorized operation of the DynamicEMR system unless permitted or required by applicable law.

3. Offline Data and Synchronization

DynamicEMR Outreach may support offline data collection so that authorized users can continue recording information when an internet connection is unavailable.

Information entered while offline may be temporarily stored on the device and synchronized with the DynamicEMR server when connectivity becomes available.

Users should ensure that devices used for outreach activities are protected with appropriate device security measures.

4. Data Storage

Information collected through the App may be stored on systems operated by Paaila Technologies, the relevant healthcare organization, or authorized service providers supporting the DynamicEMR platform.

The location and duration of data storage may depend on the healthcare organization's configuration, contractual requirements, and applicable laws.

5. Data Sharing and Disclosure

We may share or provide access to information only where necessary for legitimate purposes, including:

Healthcare Organizations

Information may be made available to the healthcare organization, hospital, clinic, institution, or authorized program operating the DynamicEMR system.

Authorized Personnel

Information may be accessible to authorized healthcare professionals, administrators, field workers, or other personnel based on their assigned roles and permissions.

Service Providers

We may use trusted third-party service providers for services such as:

  • Cloud hosting
  • Database infrastructure
  • Authentication
  • Application monitoring
  • Crash reporting
  • Security
  • Communication services

Such providers may process information only as necessary to provide their services and subject to appropriate contractual or security measures.

Legal Requirements

We may disclose information when required to do so by applicable law, regulation, court order, governmental authority, or other lawful process.

6. Medical and Sensitive Information

DynamicEMR Outreach may process sensitive healthcare and personal information.

Such information is handled with appropriate safeguards and is intended to be accessed only by authorized users for legitimate healthcare, outreach, administrative, or operational purposes.

Users of the App are responsible for ensuring that they have appropriate authorization to collect, access, or enter information about patients and beneficiaries.

7. Data Security

We use reasonable technical and organizational measures designed to protect information from:

  • Unauthorized access
  • Unauthorized disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction

Security measures may include authentication controls, access restrictions, encryption where appropriate, secure communication protocols, and role-based access controls.

However, no electronic storage or transmission system can be guaranteed to be completely secure.

8. User Responsibilities

Authorized users of DynamicEMR Outreach are responsible for:

  • Keeping their login credentials confidential
  • Using only authorized accounts
  • Accessing information only when they have permission to do so
  • Ensuring that patient and beneficiary information is handled confidentially
  • Locking or securing devices used to access the App
  • Reporting suspected unauthorized access or security incidents
  • Entering accurate information where required

Users must not use the App to access, collect, or disclose information without appropriate authorization.

9. Data Retention

We retain information for as long as necessary to:

  • Provide the DynamicEMR services
  • Support healthcare and outreach operations
  • Meet contractual obligations
  • Maintain appropriate healthcare records
  • Comply with legal and regulatory requirements
  • Resolve disputes
  • Enforce applicable agreements

Retention periods may vary depending on the type of information and the requirements of the organization using DynamicEMR.

10. Data Deletion

Requests concerning deletion or correction of patient, beneficiary, or organizational information should generally be directed to the healthcare organization or institution responsible for the relevant DynamicEMR system.

Where appropriate and legally permissible, we may assist the organization in fulfilling such requests.

Certain information may need to be retained where required by law, healthcare-record requirements, legitimate operational purposes, or other lawful obligations.

11. Children's Privacy

DynamicEMR Outreach may be used in programs involving children or students.

Where information concerning children is collected, it should be collected and processed by authorized organizations and personnel in accordance with applicable laws and organizational policies.

The App is not intended to allow children to independently create accounts or submit personal information without appropriate authorization.

12. Third-Party Services

The App may use third-party services necessary for functionality, security, analytics, hosting, notifications, or other operational purposes.

These services may process limited technical or other information according to their respective privacy policies and applicable agreements.

The healthcare organization using DynamicEMR may also integrate the platform with additional systems or services.

13. Permissions

Depending on the features enabled, DynamicEMR Outreach may request permissions such as:

  • Camera: To capture photographs or documents when required
  • Photos/Media: To attach permitted images or files
  • Location: To support authorized outreach and field activities
  • Notifications: To provide relevant application notifications
  • Storage/File access: To select or manage permitted documents

Permissions can generally be managed through the device's operating-system settings.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • The App
  • Our services
  • Legal or regulatory requirements
  • Security practices
  • Data processing practices

When we make changes, we may update the "Last Updated" date shown at the beginning of this Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of information through DynamicEMR Outreach, please contact:

Paaila Technologies Pvt. Ltd.

Website: https://www.paailatechnologies.com/

For patient or beneficiary data requests, users may also contact the healthcare organization or institution responsible for the relevant DynamicEMR system.

16. Acceptance

By using DynamicEMR Outreach, you acknowledge that you have read and understood this Privacy Policy and that information may be processed as described above, subject to applicable laws, organizational policies, and your organization's agreements with Paaila Technologies.

Paaila Technologies reserves the right to update this Privacy Policy as necessary to reflect changes to the DynamicEMR Outreach application and its services.

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